This page was last modified on 05/09/2018.

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work.

Artist Fanshop respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact us, you will find the contact details at the end of our privacy policy.

Our use of collected data:

Webshop software

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

Webhosting

We take webhosting from Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Lightspeed has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Lightspeed is required by virtue of the confidentiality agreement.

E-mail and mailing lists

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

We use the services of Vimexx for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Vimexx has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms.

Reviews

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur you are obliged to provide a name and e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has
appropriate technical and organizational measures taken to protect your personal data.
WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

Sendcloud

If you place an order with us, it is our job to have your package delivered to you. We use the services of Sendcloud to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Sendcloud. Sendcloud uses this information only for the purpose of executing the agreement. In case Sendcloud engages subcontractors, Sendcloud also makes your data available to these parties.

Cookies

We collect data for research in order to gain a better insight into our customers, so that we can tailor our services accordingly.

This website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of DJFS or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than the purposes described in this Privacy Policy unless we have obtained your consent in advance.

Third parties

The information will not be shared with third parties. In some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use of and the possibilities on this site. Any changes and / or changes to this site may lead to changes to this privacy statement. It is therefore advisable to consult this privacy statement on a regular basis.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete all personal information that is provided to us at the moment.

Adjust / unsubscribe communication

If you want to change your data or want to get yourself out of our files, you can contact us. See the contact details below.

Turn off cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our website may not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us:

Artist Fanshop
attn. Webshop service
Olof Palmelaan 3H
2729NA Zoetermeer
The Netherlands
+31 79 3200459
webshop@artistfanshop.com